Refund Policy

At Whollee, customer satisfaction is important to us.

Refunds may be approved under the following circumstances:

Product received is damaged or defective.
Wrong product was delivered.
Product significantly differs from its description.
Order is canceled before shipment.
Seller is unable to fulfill the order.

Refund Process

Refund requests must be submitted within the return eligibility period specified for the product.
Supporting evidence such as photographs may be required.
Once approved, refunds will be processed to the original payment method.

Refund Timeline

Approved refunds are generally processed within 5–10 business days, depending on the payment provider and banking institution.

Non-Refundable Situations

Refunds may not be granted if:

The product has been used, damaged, or altered after delivery.
Return conditions are not met.
The product is marked as non-returnable.