Cancellation Policy

Customers may cancel an order before it has been shipped.

Customer-Initiated Cancellation

Orders can be canceled through the customer account or by contacting customer support before shipment.
Once an order has been shipped, cancellation may not be possible.

Seller or Platform Cancellation

Whollee or the seller may cancel an order due to:

Product unavailability
Pricing or listing errors
Payment verification issues
Suspected fraudulent activity
Violation of platform policies

If a canceled order has already been paid for, the refund process will be initiated according to the Refund Policy.