Privacy Policy

Whollee values the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile app, and services.

1. Information We Collect

We may collect the following types of information:

1. Personal Information: Name, email address, phone number, billing and shipping address.
2. Account Information: Login details, order history, saved preferences.
3. Payment Information: Processed securely via third-party payment gateways (we do not store card details).
4. Usage Data: IP address, browser type, device information, and browsing activity.
5. Vendor/Seller Information: Business name, GST number, bank details (for vendor payments).

2. How We Use Your Information

We use your information for purposes including:

1. To process and deliver your orders.
2. To verify identity and provide secure services.
3. To communicate order updates, promotions, and offers.
4. To improve user experience and platform functionality.
5. To detect and prevent fraud or unauthorized activity.
6. To comply with legal requirements.

3. Sharing of Information

We may share your data with:

1. Vendors/Sellers: For order fulfillment.
2. Service Providers: Payment gateways, logistics, and delivery partners.
3. Legal Authorities: When required by law or to protect against fraud.
4. Business Transfers: In case of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties.

4. Data Security

We use industry-standard encryption and security measures to protect your personal data. However, no online platform is 100% secure. Users are advised to keep account credentials confidential.

5. Cookies & Tracking Technologies

Whollee uses cookies and similar tools to:

1. Remember user preferences.
2. Provide a personalized shopping experience.
3. Analyze website traffic and performance.

You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You have the right to:

1. Access, update, or delete your personal information.
2. Opt-out of promotional emails and messages.
3. Request information about how your data is used.

For requests, contact us at support@whollee.com

7. Children’s Privacy

Our platform is not intended for children under 18. We do not knowingly collect information from minors.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.